The authentic Chinese tea experience
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Shipping Information


From 10 to 22 February courier and postal companies are closed due to the Chinese New Year holiday. All orders placed until the 9th of February will be shipped out before this holiday. Order placed between 10th February and the 22nd February will be shipped out between 23 - 27 February. Our support staff will still be available during the holiday. For further questions feel free to contact us. We're very for the inconvenience caused. The Teasenz team would like to wish you all the luck in the year of the dog.

Teasenz ships to any country in the world. On this page we've summarized everything you need to know about our shipping service.

Shipping Methods, Duration Estimates & Fees

When you place an order you're offered one or more of the following shipping methods during checkout:

  • Airmail: The most economical shipping method for small parcels. It’s just 5 USD (or the equivalent in your currency) per 2 KG (4.4 lb) parcel and takes approx. 1-3 weeks to arrive for most countries. More precise estimates are shown lower on this page.
  • Express shipping (EMS): The fastest method for small and large parcels up to 20 KG. Prices are quoted during checkout. The shipping speed is about 4-10 days.
  • Surface mail: This shipping method is only offered for bulk orders of at least 4 KG in product weight. The shipping time is about 2-3 months. It’s the most economical method for large parcels and offered for free. A preferred method for businesses to whom low sourcing cost has priority over shipping speed.

Note: We always work hard to dispatch your order as fast as possible (usually the next day), but we can’t control delays due to custom clearance (especially during the shopping season). When you place an order, please take into account the possibility for delays.

Order Processing Speed

All products offered in our online store are in stock unless stated otherwise. Thus, orders are processed usually the next business day. Orders placed during the weekend are processed on Monday.

Unfortunately, in rare cases products run out of stock. In such situations, we'll have to wait for restocking and it may take 2-4 working days to process your order.

Shipping Confirmation with Trace & Trace Number 

All orders are packed with care to guarantee safe delivery. When your order is dispatched, we'll send you a shipping confirmation the next day by email. In this email you'll also find a tracking number to follow updates on your shipment online. If you haven't received your shipping confirmation, please check if it landed in your junk folder.

Almost all parcels can be tracked on this tracking website. Tracking numbers often times also work on your local postal office's official site. Though updates may take slightly longer to appear. Below some links to local postal company sites:

China Post, USPS (United Status) , Canadian Post, Singapore PostBPostMalaysiaPostNLPostNordRussia PostSwiss PostSpeedpost (EMS), EMS

Airmail Shipping Time Estimates

See below more precise Airmail shipping duration estimates:

Country/Region Airmail Estimates
Hong Kong, China less than 1 week
Australia, Canada, UK, USA, Singapore, Netherlands 1-2 weeks
Japan, Korea, New Zealand, European countries 1-3 weeks
Russia, South America, Africa, and other countries 2-4 weeks


Based on our experience, the big majority of the parcels aren't taxed by the customs. However, as an importer, you are held responsible for all custom import fees if they arise.