The authentic Chinese tea experience
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Shipping Information

Air Mail & EMS Tracking

For your convenience, we offer a tracking number on all orders. Once your order is dispatched, you can find the tracking number in your Teasenz account and in your shipping confirmation email. With that number, you can track your order on the corresponding carrier's website. Teasenz works with the following international delivery companies that cover all countries over the world:

China Post

E-Packet USPS (United Status)

E-Packet USPS / Canadian Post (Canada)

Malaysia

PostNL

Posten AB International Mail

Russia Post

Singapore Post

Swiss Post

Speedpost (EMS)

For some shipping sites the tracking sometimes updates once the order has arrived at a transfer terminal or your country. If this is the case, you can track your order first on this site:

17track.net

The above links are regularly updated. If one of the links appears to be broken, please send us a notice at: [email protected]

Shipping Fee

We keep it simple. For all parcels weighing less than 2 kg (4.4 lbs), we offer a 5 USD flat shipping fee by airmail, regardless of shipping destination. When the total weight of your order exceeds 2kg, the shipping fee will be 5 USD for each marginal 2 kg of weight. For instance, when your parcel weight is between 2-4kg then, the shipping fee will be 2x5USD etc.

In addition to airmail, we also offer express shipping. The cost of express shipping depends on the country and the weight of your package. Teasenz always selects the best airmail company or express courier for your particular parcel and shipping address.

Professional Packing

Your items are packed with care by our logistics team. We use hard carton boxes to make sure your order arrives safely. For tea accessories, we also wrap bubble sheets around the original packaging before packing it in the hard carton box. Rest assured, your products will arrive safely.

Worldwide Shipping

Teasenz offers worldwide shipping. The majority of our orders are shipped to the United States, Canada, Australia, New Zealand, United Kingdom, and European countries. We also ship frequently to Asian countries such as Japan, Korea, Singapore, Indonesia, Malaysia and the Philippines.

Dispatch & Shipping Time

It is of utmost importance to us that your Teasenz orders ship promptly and with care. Orders typically ship from our warehouse in Shenzhen, China, within 1-2 business days. We will send you a shipping confirmation by email when your order is dispatched. To ensure that you receive our shipping confirmations, please whitelist our email: [email protected]. Shipping time is generally between 7-21 days for airmail and 3-10 days for express courier (EMS Speedpost). For better Airmail estimates see the table below

Country/Region Approx. Shipping Duration
Hong Kong, China less than 1 week
Australia, Canada, UK, USA, Singapore, Netherlands 1-2 weeks
Japan, Korea, New Zealand, European countries 1-3 weeks
Russia, South America, Africa, and other countries 2-4 weeks

 

During Chinese holidays, shipping companies provide limited logistic services. Orders placed during National Day (October 1-3) may be delayed three business days, while during Chinese New Year (date differs from year to year depending on lunar calendar) there is a potential delay of five business days.

If your order will be delayed for dispatch, Teasenz will send you an email notification.

Customs

All parcels shipped to countries outside of China may be subject to taxes, customs duties, and fees levied by the destination country. As the importer of record in the destination country, the recipient of the shipment is responsible for all import restrictions and fees. While generally less than 5% of the orders have customs duties and fees levied, this however depends on the destination country.