Shipping Information

On this page we've summarised everything you need to know about our worldwide shipping service.

Shipping Methods, Duration Estimates & Fees

When you place an order you're offered one or more of the following shipping methods during checkout:

Airmail: The most economical shipping method for small parcels. Depending on the shipping country airmail costs 7.90 USD or 10 USD (or the equivalent in your selected currency) per 2 KG (4.4 lb) parcel. Airmail parcels currently take approximately 1-3 weeks to arrive for most countries, unless stated otherwise during checkout.
Express shipping (EMS): The fastest method for small and large parcels up to 20 KG. Prices are quoted during checkout based on order weight. The shipping speed is about 1-2 weeks, unless stated otherwise during checkout.
Sea/Surface mail (large parcel): If your order is above 10 KG / 22 lbs in weight, please contact us for favourable pricing.

Note: We always work hard to dispatch your order as fast as possible (usually the next day), but we can’t control delays due to custom clearance (especially during the shopping high season). When you place an order, please take into account the possibility for delays.

Order Processing Speed

All products offered in our online store are in stock unless stated otherwise. Thus, orders are processed usually the next business day. Orders placed during the weekend are processed on Monday.

Unfortunately, in rare cases products may run out of stock. In such situations, we'll have to wait for restocking and it may take 2-4 working days to process your order.

Shipping Confirmation with Trace & Trace Number

All orders are packed with care to guarantee safe delivery. When your order is dispatched, we'll send you a shipping confirmation the next day by email. In this email you'll also find a tracking number to follow updates on your shipment online. If you haven't received your shipping confirmation, please check if it landed in your junk folder.

All parcels can be tracked on this 17track. Another alternative is Trackingmore, which you may use if the tracking results on 17track only shows in Chinese language. In addition, once the parcel arrives in your country, often times it's also traceable on the website of your local postal company.

Customs

The local customs may require you to pay custom taxes. As an importer, you're responsible for paying customs taxes and import fees if the arise.

For EU customers VAT and handling fees are charged on all parcels. For more information please visit this page VAT EU.

Country Specific Information

South Korea

For shipping to South Korea please make sure you mobile phone nr is correct as this will be used for identification purposes at the customs. Ideally, please also fill in a Personal Customs Clearance Code in the VAT field of the address details. For more information about personal custom clearance code you can visit this page on customs.go.kr.

Brazil

For shipments to Brazil it's mandatory to add your personal Tax number to your shipping details.