Frequently Asked Questions
Payment Methods & Currencies
We accept the following payment methods on our site:
- PayPal: You can pay safely and conveniently with PayPal account or with credit card through PayPal
- Credit Card: In addition to PayPal, it's also possible to directly pay with Visa or MasterCard directly on our site. Currently we only accept Credit Card payments for the following currencies: USD, EUR, GBP, AUD, CAD, NZD and SGD.
- Bank Transfer: For orders with an order value of 100 USD or more, a bank transfer payment option will be visible during checkout. For this payment option, you will receive bank transfer instructions by email.
Select your currency on top of every page on Teasenz.
All our teas are packed in sealed, standup tea pouches that are designed to protect your tea leaves from light and moisture. A zip lock keeps your tea fresh even after opening. Teasenz tea pouches are environmental friendly and fully recyclable; their lightweight design keeps shipping costs low and helps reduce the carbon footprint.
Wholesale tea orders (200 grams or more) are packed in larger sealed wholesale aluminum bags, possibly without zip locks.
Tea in Tins
Besides tea pouches, there's an option to buy tea in tins.
How do you pack my order?
Your items are packed with care by our logistics team. We use hard carton boxes to ensure that your order arrives safely; your tea ware is further protected by bubble sheets, which are wrapped around the original packaging before packing in a carton box.
We offer a 5 USD flat shipping fee by airmail. For more shipping related information please visit our shipping info page.
Teasenz offers worldwide shipping. For all the information regarding shipping you can visit our shipping info page.
Currently we offer shipping by air mail and express shipping. For details visit our shipping info page.
Dispatch / Processing Speed
Orders are generally dispatched within 2 working days.
Online Parcel Tracking
Upon dispatching your order, we will send you an email confirmation that includes a tracking number. You can use this tracking number to check the status of your shipping. To ensure that our shipping confirmation email doesn't land in your junk folder, please whitelist our emails: [email protected] & [email protected].You can also find your tracking number by logging in your Teasenz account.
Generally, shipping time is 7-21 days by airmail and 4-10 days by express courier.
All products online are in stock unless there's an out of stock notice.
If you can't find a past product in our online store, most likely it's because the product has run out of stock and is not coming back anytime soon. For products that we expect to receive a new batch within weeks time, we usually keep the product visible in our store. However, if it's permanently not coming back or not expected within a reasonable amount of time, they won't be visible. To see an overview of these out of stock products you can visit this page: Out of Stock Tea and Teaware.
Price in dropdown is different from the price in the shopping cart. Why?
For some products the price you see in the dropdown option is the additional price added to the 70 gram retail price. So for example when a 70g retail pack of tea is 9.95$ and the 200g dropdown option shows +15.64$, this means that the actual price is 9.95 + 15.64 = 25.59$. The discount is already included in this price.