COVID-19 (Corona Virus) Update
Publication date: 17th of March, 2020.
Updated: 8th of April, 2020.
In the months March and April 2020, we expect mild to severe logistics challenges for shipments to many countries. Some countries are more affected than others. In this publication we want to summarise our findings after communicating with all our shipping partners involved. Please follow our Facebook page if you want to be notified of changes to our measures.
Currently not accepting orders to:
We currently do not accept orders with the following destinations:
When things improve, we’ll make it possible again to place orders for the countries listed above. Please follow our Facebook page or bookmark this page to stay up to date.
Shipping Fee Increase
Airmail parcels to Canada: from 5 USD to 10 USD. China Post has currently stopped accepting parcels to Canada. We've therefore switched to other methods which are more expensive.
Airmail parcels to Austalia & New Zealand: prices remain the same at 5 USD.
Airmail & surface mail parcels to Other countries: from 5 USD to 7.9 USD.
EMS shipments fees have somewhat increased and depend on the weight of your order. Quotations are available during checkout.
Shipping Time Increase
Original shipping time estimation: 1-2 weeks or 1-3 weeks.
We’ve increased the shipping time estimation now for all countries to 2-5 weeks.
Surface Mail (by Rail)
For the following countries, airmail is currently not available: Spain, Italy, Greece, Ireland, Portugal, and Poland. For these countries, we currently offer surface mail which takes approx. 3-8 weeks.
EMS Express Shipping
Original shipping time estimation: 4-10 days or 1-2 weeks.
We’ve increased the shipping time estimation now for all countries to 2-4 weeks.
Note: the above updated estimations are based on the information provided by our logistics partners and our judgement of the situation. We unfortunately can’t guarantee shipping times.
What's the Reason for Shipping Time Delays?
Delays are often a combination of the following, though it may differ per country):
- There's currently less air freight capacity for flights from China (IMPROVING).
- The process of shipping from China is somewhat longer due to health safety measures at shipping companies (IMPROVING).
- Slight increases in custom clearance time.
- Local postal companies are currently dealing with more packages than usual as everyone prefers ordering online. As a result, they prioritize local orders over parcels from China.
Our general view is that the supply chains are fastly improving inside China. We expect everything to turn to normal in early April 2020. We've less oversight on the situation in local countries outside China. For this we recommend you to consult the websites of your local post, to see if they report any disruptions for international parcels.
We've received question regarding the safety of our teas. We would like to reassure you that our teas are absolutely safe. Our offices and warehouses are cleaned twice a day, and each our staff maintain personal hygiene through frequent hand washing.
There's no indication or evidence that the Corona virus can travel from parcels or tea leaves. If you do still worry, you may avoid teas harvested (and packed) in 2020. To see the harvest season and year, you may visit the individual product pages and click the 'additional information' tab.
Our staff are not affected by the Corona virus and we maintain different shifts for the packing team, so that there are no more than 2 colleagues at once in the warehouse. Our staff also maintain a distance of 5 meters from each other.
Stay safe, and look after your loved ones and the elderly in your country!